AI phone assistant for building tradesmen

The AI always introduces itself clearly as an automated assistant from the first second of the call - this is both an ethical obligation and a best practice in customer transparency. But the conversation is so fluid (natural language understanding, no key-press menu) that the vast majority of customers are perfectly comfortable with it - especially when their call is picked up immediately in under a second rather than going to voicemail after 6 rings. For a private customer urgently calling a plumber, what matters is having someone available NOW who understands the request and offers a slot or transfers to you if it's serious. The human or AI nature of the responder is secondary compared to fast problem resolution.

The AI detects emergencies based on your custom rules, set up at launch and editable at any time. Three combined mechanisms: (1) trade-specific keywords that trigger an automatic transfer (e.g. 'leak', 'flooding', 'breakdown', 'no power', 'no heating', 'door stuck'), (2) severity assessment of what the customer describes, (3) temporal context (heating in winter = vital emergency, active water leak = water damage risk). When any of these criteria are met, the AI immediately switches the call to your mobile or sends an SMS alert to the on-call mobile. You stay in full control: what counts as urgent for your trade is defined by your own rules, adjustable in a few clicks.

Yes, two options depending on your preference. Option A - New Maia number: we assign you a number dedicated to your AI assistant, useful if you want to advertise this specific number on your communication materials (van, quotes, business card). Option B - Keep your current number: you keep the usual number all your existing customers already know and set up automatic call forwarding with your mobile or landline operator - generally free or low cost depending on your plan. Forwarding can be conditional: always on, only when the line is busy, or after X rings with no answer. Your customers dial the same number as before - no difference for them.

Yes. The modern voice recognition models used by Maia handle regional French accents very well (Alsatian, Marseille, ch'ti, southwestern, Antillean) as well as local expressions and trade-specific vocabulary in construction ('the breaker keeps tripping', 'my boiler is making noise', 'the air vent is whistling', 'no hot water'). The models even handle typical background noise (road, neighbouring building site, TV) thanks to built-in noise reduction algorithms. If despite this the AI doesn't catch a word, it politely asks again. For really difficult cases, it can be set up to transfer rather than insist.

Integration with Google Calendar is operational. For your other tools - Outlook (Microsoft 365), Apple Calendar (iCloud), Calendly, or specialised construction trade software like Codial, EBP Devis & Facturation, Batappli, MaxxiBat - let us know at onboarding: if a technical connection is possible with your vendor, we set it up. Otherwise, two options - use Maia as a standalone solution, or keep your current software and add Maia alongside it: the messages and appointments booked by Maia are then forwarded to your dashboard.

Yes. Maia Solution is GDPR-compliant (EU Regulation 2016/679), with European hosting. Sensitive data (customer name, number, intervention address, problem description) is encrypted using AES-256-GCM in transit and at rest. For tradesmen managing their own GDPR (typical case for businesses under 250 employees), this is genuine operational legal peace of mind.

Yes. MAIA Solution offers a free trial with no credit card required and no minimum commitment. During the trial period, you test Maia on a dedicated test number and see simulated calls flow through your dashboard in real time: request type (quote, emergency, appointment), customer's geographic area, slot proposed, transferred or not. You concretely evaluate appointment quality, the relevance of emergency/non-emergency triage against your rules, and the tone of the greeting, and we make all necessary modifications free of charge before the switch to your real phone number, followed by a one-week free trial in real conditions. Beyond the trial, you choose your plan (from €79 excl. VAT/month): a monthly subscription with no commitment, cancellable at any time from your dashboard with no penalty or exit fees, or an annual subscription with a one-year commitment.