AI phone assistant for restaurants

Native integration with Google Calendar is live in production. For specialised floor management tools — Zenchef, ResDiary, GuestOnline, TheFork Manager, LaFourchette, or POS systems like L'Addition, Lightspeed Restaurant, Tactill — we set up an appropriate solution depending on the vendor's API capabilities: direct webhook integration if available, or an efficient alternative workflow (automatic sync via Google Sheets file, daily export of new bookings into your back office, instant email notification on every booking). In every case, you see bookings in the tool you already use day to day. Specify your software at onboarding so we configure the right bridge.

The AI always introduces itself clearly as an automated assistant from the first second of the call — this is both an ethical obligation and a best practice in customer transparency. But the conversation is so fluid (natural language understanding, no frustrating key-press menu) that the vast majority of customers are perfectly comfortable with it — especially when their call is picked up immediately in under a second rather than going to voicemail after 6 rings during service. For a customer wanting to book a table on a Saturday at 7:45pm, what matters is getting confirmation NOW that their table is guaranteed. The human or AI nature of the responder is secondary compared to the confirmed booking.

Yes. You configure your allergens list and diets at launch (gluten-free, lactose-free, vegetarian, vegan, kosher, halal, egg-free, peanut-free, etc.), with the menu items associated with each category. The AI immediately answers 'Do you have gluten-free options?' with the list of compatible dishes, and notes the customer's specific allergy in the booking record so your kitchen team is alerted. For severe allergies (anaphylaxis), the AI automatically transfers the call to your mobile or the chef's for direct validation — no risk of error on critical health information.

Maia sends a confirmation SMS the day before the booking at 6pm, with a one-click cancel link in case of last-minute issues. If the customer cancels, the slot frees immediately in your floor plan and becomes available for your waitlist. For parties of more than 8 (or a configurable threshold for your venue), Maia can automatically request a card imprint or Stripe deposit before confirmation, which reduces no-shows by 60-80% on this risky segment. The terms (amount, automatic refund on 24h-prior cancellation) are fully configurable based on your commercial policy.

Yes, two options depending on your preference. Option A — New Maia number: we assign you a number dedicated to your AI assistant, useful if you want to advertise this specific number on your platforms (TheFork, Google Business Profile, storefront, flyers). Option B — Keep your current number: you keep the usual number all your loyal customers know and set up automatic call forwarding with your fixed or mobile operator — generally free or low cost depending on your plan. Forwarding can be conditional: always on during service hours only, or only when the line is busy. Your customers dial the same number as before — no difference for them.

Yes. Maia Solution is GDPR-compliant (EU Regulation 2016/679), with exclusively European hosting in Frankfurt, Germany, at a certified European operator. Sensitive data (customer name, number, booking date, declared allergies) is encrypted using AES-256-GCM in transit and at rest — the standard validated by France's ANSSI. No data ever leaves Europe — an essential point to avoid the implications of the US Cloud Act, the law that allows the US government to requisition data stored with a US-based provider. For restaurateurs managing their own GDPR (typical case for SMEs), this is genuine operational legal peace of mind that also reassures privacy-conscious customers.

Yes. MAIA Solution offers a free trial with no credit card required and no minimum commitment. During the trial period, you see real customer calls flow through your dashboard in real time: full call transcript, request type (booking, opening hours, menu question, complaint), slot taken or declined, transferred or not. You listen to recordings and concretely evaluate booking-taking quality, the tone of the greeting, the relevance of menu answers. You then decide in full awareness. Beyond the trial, the subscription (from €79 excl. VAT/month) remains commitment-free — cancellable at any time from your dashboard, no penalty, no exit fees.