AI phone assistant for restaurants

Integration with Google Calendar is operational. For your specialised floor management tools - Zenchef, ResDiary, GuestOnline, TheFork Manager, LaFourchette, or POS systems like L'Addition, Lightspeed Restaurant, Tactill - let us know at onboarding: if a technical connection is possible with your vendor, we set it up. Otherwise, two options - use Maia as a standalone solution, or keep your current software and add Maia alongside it: the bookings taken by Maia are then forwarded to your dashboard.

The AI always introduces itself clearly as an automated assistant from the first second of the call - this is both an ethical obligation and a best practice in customer transparency. But the conversation is so fluid (natural language understanding, no frustrating key-press menu) that the vast majority of customers are perfectly comfortable with it - especially when their call is picked up immediately in under a second rather than going to voicemail after 6 rings during service. For a customer wanting to book a table on a Saturday at 7:45pm, what matters is getting confirmation NOW that their table is guaranteed. The human or AI nature of the responder is secondary compared to the confirmed booking.

Yes. You configure your allergens list and diets at launch (gluten-free, lactose-free, vegetarian, vegan, kosher, halal, egg-free, peanut-free, etc.), with the menu items associated with each category. The AI immediately answers 'Do you have gluten-free options?' with the list of compatible dishes, and notes the customer's specific allergy in the booking record so your kitchen team is alerted. For severe allergies (anaphylaxis), the AI automatically transfers the call to your mobile or the chef's for direct validation - no risk of error on critical health information.

Maia confirms each booking verbally with the caller during the call and logs it in your dashboard. Because it is available 24/7, it also handles reschedules and cancellations at any hour: a freed slot appears immediately in your floor plan instead of being lost. For parties of more than 8 (or a configurable threshold for your venue), Maia can automatically request a card imprint or Stripe deposit before confirmation. The terms (amount, automatic refund on 24h-prior cancellation) are fully configurable based on your commercial policy.

Yes, two options depending on your preference. Option A - New Maia number: we assign you a number dedicated to your AI assistant, useful if you want to advertise this specific number on your platforms (TheFork, Google Business Profile, storefront, flyers). Option B - Keep your current number: you keep the usual number all your loyal customers know and set up automatic call forwarding with your fixed or mobile operator - generally free or low cost depending on your plan. Forwarding can be conditional: always on during service hours only, or only when the line is busy. Your customers dial the same number as before - no difference for them.

Yes. Maia Solution is GDPR-compliant (EU Regulation 2016/679), with European hosting. Sensitive data (customer name, number, booking date, declared allergies) is encrypted using AES-256-GCM in transit and at rest. For restaurateurs managing their own GDPR (typical case for SMEs), this is genuine operational legal peace of mind that also reassures privacy-conscious customers.

Yes. MAIA Solution offers a free trial with no credit card required and no minimum commitment. During the trial period, you test Maia on a dedicated test number and see simulated calls flow through your dashboard in real time: request type (booking, opening hours, menu question, complaint), slot taken or declined, transferred or not. You concretely evaluate booking-taking quality, the tone of the greeting, the relevance of menu answers, and we make all necessary modifications free of charge before the switch to your real phone number, followed by a one-week free trial in real conditions. Beyond the trial, you choose your plan (from €79 excl. VAT/month): a monthly subscription with no commitment, cancellable at any time from your dashboard with no penalty or exit fees, or an annual subscription with a one-year commitment.