AI phone assistant for hair and beauty salons

Native integration with Google Calendar is live in production. For specialised salon software — Planity (widespread in France), Treatwell, Booksy, Flexy, Booker, Fresha, Vagaro, SaintAlgue Pro, iRDV — we set up an appropriate solution depending on the vendor's capabilities: direct API integration if available, or an efficient alternative workflow (automatic Google Sheets sync, daily export of new appointments to your software, instant email notification for each booking). In every case, your appointments appear in the planner your team already uses day to day — no need to switch tools. Specify your software at onboarding so we configure the right bridge.

Yes. You configure your service grid at launch with for each: name (long balayage, women's cut, deep treatment), duration (15 min, 30 min, 1h, 2h, 3h30), price, and qualified stylist(s) if certain services require a specialist (balayage, Brazilian smoothing, extensions). When a client asks for 'a balayage with cut and treatment', the AI sums the durations (3h30), calculates the total price (e.g. €145), checks that a balayage-qualified stylist is available for that slot, and offers the right window in your planner. For frequent combinations (colour + cut + blow-dry in a package), you can create 'bundles' that display as a single service to simplify the conversation.

Maia sends a confirmation SMS the day before the appointment at 6pm, with a one-click reschedule or cancel link. If the client cancels, the slot frees immediately in your planner and appears available to waitlist clients. For long, costly services (€90 balayage, €250 Brazilian smoothing, €400-800 extensions), Maia can automatically request a Stripe deposit (e.g. 30% of the total) before confirming the slot. Standard industry practice that reduces no-shows by 70-90% on these long slots that are the most punishing when left empty. The terms (amount, automatic refund on 48h-prior cancellation) are fully configurable based on your commercial policy.

The AI always introduces itself clearly as an automated assistant from the first second of the call — this is both an ethical obligation and a best practice in customer transparency. But the conversation is so fluid (natural language understanding, no key-press menu) that the vast majority of clients are perfectly comfortable with it — especially when their call is picked up immediately in under a second rather than going to voicemail after 6 rings during a peak hour. For a client wanting to book her Saturday balayage on a Tuesday evening at 9pm, what matters is getting confirmation NOW that her favourite stylist is available. The human or AI nature of the responder is secondary compared to the booked appointment.

Yes — this is one of the most profitable features for salons. You configure your gift card grid (€30, €50, €80, €120, free amount from €20), and the AI automatically presents the options to every client calling for a gift. It takes the recipient's name, the receiving email/SMS, generates a secure Stripe payment link, and immediately sends the gift card with an elegant visual in your salon's colours. You collect the revenue immediately (net forward revenue accounted for at payment). During key periods (Christmas, Valentine's, Mother's Day, Grandmothers' Day), Maia-equipped salons typically report 3 to 8 gift cards/day sold 24/7, including at night and on Sunday — moments when the salon is closed but customers have time to look for a gift.

Yes. Maia Solution is GDPR-compliant (EU Regulation 2016/679), with exclusively European hosting in Frankfurt, Germany, at a certified European operator. Sensitive data (client name, number, appointment history, preferred services, colour formulas, declared product allergies) is encrypted using AES-256-GCM in transit and at rest — the standard validated by France's ANSSI. No data ever leaves Europe — an essential point to avoid the implications of the US Cloud Act, the law that allows the US government to requisition data stored with a US-based provider. For salons managing their own GDPR (typical case for SMEs), this is genuine operational legal peace of mind, which also reassures privacy-conscious clients.

Yes. MAIA Solution offers a free trial with no credit card required and no minimum commitment. During the trial period, you see real client calls flow through your dashboard in real time: full call transcript, request type (booking, reschedule, price question, gift card, complaint), slot taken or declined, transferred or not. You listen to recordings and concretely evaluate booking-taking quality, the tone of the greeting (warm, professional, suited to your clientele), the relevance of service answers. You then decide in full awareness. Beyond the trial, the subscription (from €79 excl. VAT/month) remains commitment-free — cancellable at any time from your dashboard, no penalty, no exit fees.