AI phone assistant for hair and beauty salons

Integration with Google Calendar is operational. For your specialised salon software - Planity (widespread in France), Treatwell, Booksy, Flexy, Booker, Fresha, Vagaro, SaintAlgue Pro, iRDV - let us know at onboarding: if a technical connection is possible with your vendor, we set it up. Otherwise, two options - use Maia as a standalone solution, or keep your current software and add Maia alongside it: the appointments booked by Maia are then forwarded to your dashboard.

Yes. You configure your service grid at launch with for each: name (long balayage, women's cut, deep treatment), duration (15 min, 30 min, 1h, 2h, 3h30), price, and qualified stylist(s) if certain services require a specialist (balayage, Brazilian smoothing, extensions). When a client asks for 'a balayage with cut and treatment', the AI sums the durations (3h30), calculates the total price (e.g. €145), checks that a balayage-qualified stylist is available for that slot, and offers the right window in your planner. For frequent combinations (colour + cut + blow-dry in a package), you can create 'bundles' that display as a single service to simplify the conversation.

Maia confirms each appointment verbally with the caller during the call and logs it in your dashboard. Because it is available 24/7, it also handles reschedules and cancellations at any hour: a freed slot appears immediately in your planner instead of being lost. For long, costly services (€90 balayage, €250 Brazilian smoothing, €400-800 extensions), Maia can automatically request a Stripe deposit (e.g. 30% of the total) before confirming the slot. Standard industry practice on these long slots that are the most punishing when left empty. The terms (amount, automatic refund on 48h-prior cancellation) are fully configurable based on your commercial policy.

The AI always introduces itself clearly as an automated assistant from the first second of the call - this is both an ethical obligation and a best practice in customer transparency. But the conversation is so fluid (natural language understanding, no key-press menu) that the vast majority of clients are perfectly comfortable with it - especially when their call is picked up immediately in under a second rather than going to voicemail after 6 rings during a peak hour. For a client wanting to book her Saturday balayage on a Tuesday evening at 9pm, what matters is getting confirmation NOW that her favourite stylist is available. The human or AI nature of the responder is secondary compared to the booked appointment.

Yes - this is one of the most profitable features for salons. You configure your gift card grid (€30, €50, €80, €120, free amount from €20), and the AI automatically presents the options to every client calling for a gift. It takes the recipient's name, generates a secure Stripe payment link, and logs the gift card in your dashboard. You collect the revenue immediately (net forward revenue accounted for at payment). During key periods (Christmas, Valentine's, Mother's Day, Grandmothers' Day), Maia-equipped salons typically report 3 to 8 gift cards/day sold 24/7, including at night and on Sunday - moments when the salon is closed but customers have time to look for a gift.

Yes. Maia Solution is GDPR-compliant (EU Regulation 2016/679), with European hosting. Sensitive data (client name, number, appointment history, preferred services, colour formulas, declared product allergies) is encrypted using AES-256-GCM in transit and at rest. For salons managing their own GDPR (typical case for SMEs), this is genuine operational legal peace of mind, which also reassures privacy-conscious clients.

Yes. MAIA Solution offers a free trial with no credit card required and no minimum commitment. During the trial period, you test Maia on a dedicated test number and see simulated calls flow through your dashboard in real time: request type (booking, reschedule, price question, gift card, complaint), slot taken or declined, transferred or not. You concretely evaluate booking-taking quality, the tone of the greeting (warm, professional, suited to your clientele), the relevance of service answers, and we make all necessary modifications free of charge before the switch to your real phone number, followed by a one-week free trial in real conditions. Beyond the trial, you choose your plan (from €79 excl. VAT/month): a monthly subscription with no commitment, cancellable at any time from your dashboard with no penalty or exit fees, or an annual subscription with a one-year commitment.