AI phone assistant for veterinary clinics

Yes. The data processed by Maia (owner, contact, named animal, call reason) are personal data within the meaning of the GDPR: they are hosted in Europe, encrypted with AES-256-GCM in transit and at rest, and never leave the European Union. Data collection is minimised and the right to erasure (GDPR Article 17) is implemented from the start. You can use Maia immediately in your veterinary clinic.

When an owner calls about poisoning (a dog that swallowed chocolate or paracetamol), severe respiratory difficulty, a labour that has lasted more than 4 hours without expulsion or major trauma, the AI detects veterinary emergency keywords (poisoning, haemorrhage, paresis, dystocia, seizure) and escalates immediately according to your custom rules: transfer to the on-call vet's mobile, SMS alert to a duty number, or automatic redirect to the regional emergency clinic if you are off-duty. You configure these rules in your dashboard and can modify them at any time.

Integration with Google Calendar is operational. For your veterinary practice software (Vetup, Bourgelat, GMVet, Vetocom, easyVET, ePeravet, Cinnaber...), let us know during onboarding: if a technical connection is possible with your vendor, we set it up. Otherwise, two options - use Maia as a standalone solution, or keep your current software and add Maia alongside it: the messages and appointments booked by Maia are then forwarded to your dashboard.

Expect about one week for the turnkey setup of an agent tailored to your clinic. Why not faster? Because every veterinary clinic is unique: your specific vocabulary (exotics, emergencies, post-op follow-up), each practitioner's specialties (Dr X for cats, Dr Y for exotics), your emergency rules, your pricing, and your on-call days. This customisation is what makes the difference between a generic robot that annoys your clients and an assistant that resembles your long-standing vet nurse. During this week, your current phone system continues to operate normally, without interruption.

Maia confirms each appointment verbally with the caller during the call, repeats the date and time, and logs the appointment in your dashboard. Because it is available 24/7, it also handles reschedules and cancellations at any hour, which lets you free up a slot instead of losing it. All this information flows into your dashboard, where your team keeps a clear view of the schedule and can reach back out to a client on the waiting list. Together, this helps reduce missed appointments - without any message being sent directly to the end client.