AI phone assistant for real estate agencies
While your agents are out on viewings or signing deeds, your phone keeps ringing: buyers asking for property details, tenants in urgency for a leak, prospective sellers wanting a valuation. Maia answers in under a second, 24/7, qualifies each prospect (seller / buyer / tenant), books viewings, gives current property info and transfers only critical calls. An independent agency loses 15 to 30 prospects per month to missed calls during viewings.
The 3 problems Maia solves for your agency
Phone ringing in the middle of a meeting
Your agents are on a viewing with a buyer, signing a sales agreement, or on a valuation visit at a seller's home. Picking up = breaking the human contact that makes your business. 30 to 50% of calls go unanswered. Each lost buyer is a potential €3,000–15,000 commission going to the agency next door.
Time-consuming prospect qualification
Out of 10 buyer calls, 7 aren't qualified (incoherent budget, area outside your portfolio, vague 18-month project). Yet your team has to process every call. Maia automatically qualifies each prospect (budget, area, property type, timeline) and only escalates the truly qualified ones.
Repeated questions about properties
« Is the Voltaire Street property still available? », « Do you handle rentals? », « Is your valuation free? », « What are your fees? ». 40 to 60% of your calls are questions, not bookings. Maia answers common queries instantly (availability of a property per your listing, surface, price, EPC rating, fees, areas covered, mandate services).
What Maia does for your agency
Viewing and valuation bookings
The AI books appointments directly in your agent's calendar: buyer viewing on a specific property, free valuation at a seller's home, mandate signing. It asks the right questions (property reference, exact address for valuation, preferred slots) and offers slots that match each colleague's schedule.
Smart prospect qualification
For each new prospect, the AI automatically qualifies: <strong>seller</strong> (property type, area, motivation, sale urgency, family situation), <strong>buyer</strong> (total budget and deposit, target area, property type, minimum surface, timeline, current housing situation), <strong>tenant</strong> (budget, area, professional situation, guarantors). Only prospects above your qualification thresholds reach the team — no more 10 unproductive calls.
Tenant emergencies + critical calls
Maia detects <strong>tenant emergencies</strong> (water leak, boiler failure in winter, lock problem) and transfers them directly to your on-call manager or partner tradesperson based on your settings. Other critical calls (purchase offer on a property, customer complaint, press inquiry) are also routed to the right person.
Dashboard summary of every call
After each call: type (seller, buyer, tenant, emergency), prospect (name, phone, qualified project), exact context, property concerned if applicable, suggested slot, status. All in your dashboard, exportable. Perfect for steering your prospecting: conversion rate, most-requested properties, hot zones, per-agent performance.
Your value is the field, not the switchboard
A real estate agency's value lies in the quality of your property portfolio, the accuracy of your valuations, the relationship of trust with your sellers and buyers, your team's ability to close a deal. Not the ability to run to the phone between two viewings. Yet it's precisely the phone ringing during your appointments that drives prospects to the competition.
- 24/7, evenings, weekends, holidays — your buyers search for a property Sunday afternoon at 2pm. Maia always answers, even when the office is closed — Sunday is typically your best contact day.
- No hardware to install — keep your existing number via carrier call forwarding, or take a new Maia-dedicated number. No change for your existing clients.
- Full customisation of portfolio + team — the AI knows your mandate types (exclusive, simple, rental, management), your exact intervention areas, your fees, your agents and their specialisations (new build, old, commercial, land), your quality charter.
- 10 to 30× cheaper than a receptionist — €79/month vs €2,000–3,000 gross for a part-time assistant. And Maia handles multiple simultaneous calls without queues — invaluable in a multi-agent agency with varying call peaks.
From €79/month
No commitment, cancel anytime. Free trial, no card required. An agency missing 15 prospects a month at €5,000 average commission loses tens of thousands of euros a year. At this price, Maia pays for itself with the first saved transaction of the quarter.
Smart transfer to the right team member
If your agency has multiple lines (transactions, property management, syndicates, accounts), Maia qualifies each call and routes it to the right person — particularly useful in multi-service agencies where each pole has its own rhythm.
Concrete examples
- 📞A buyer calls to view a property seen on SeLoger → Maia qualifies (budget, financing, timeline) and books a viewing with the agent in charge.
- 📞A tenant calls about a water leak emergency → Maia transfers immediately to the on-call manager or partner contractor.
- 📞A co-owner calls about an AGM or charges question → Maia transfers to the syndicate pole, without disturbing agents on viewings.
Configurable for any industry: this is one of the cross-cutting capabilities of Maia.
Frequently asked questions from real estate agents
Can Maia finely qualify a buyer or seller?
Can the AI give info on portfolio properties?
How does Maia handle tenant emergencies (leaks, damage)?
Will my clients realise they're talking to an AI?
Does Maia integrate with my agency software (Hektor, Apimo, Périclès)?
What about prospect and tenant data privacy?
MAIA pour agences immobilières dans votre ville
Découvrez comment MAIA aide les agences immobilières à ne plus manquer un seul appel, ville par ville.
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