AI phone assistant for auto repair shops
While you're under a hood or on a lift, your phone keeps ringing: service appointments, tyre quotes, MOT questions, roadside emergencies. Maia answers in under a second, 24/7, books appointments, gives basic estimates, qualifies emergencies and transfers only critical calls. An independent garage loses 5 to 15 bookings a week on missed calls during repairs.
The 3 problems Maia solves for your garage
Phone ringing while you fix cars
You're under a car, hands deep in oil, or mounting a front axle. The phone rings… you can't pick up. 30 to 50% of calls go unanswered. Every missed call is an €80–200 booking (oil change, brakes, tyres) gone to the competitor down the street.
Lost quotes and estimates
« How much for front pads on a 308? », « Do you do MOTs? ». Without a quick answer, the caller doesn't ring back — they call the competitor. Maia gives basic estimates you've configured (service, pads, timing belt, tyres, AC) right on the call, and books a detailed quote slot for more complex cases.
Repeated questions instead of real work
« Open Saturday? », « Do you accept MOTs? », « Hybrid models welcome? », « Got the spare part in stock? ». 50 to 70% of your calls are questions, not bookings. Maia answers common queries instantly (opening hours, services, brands, certifications). Your team focuses on billable work, not on repeating the same info ten times a day.
What Maia does for your garage
Automated appointment booking
The AI books appointments directly in your calendar in real time: oil change, brakes, timing belt, clutch, AC, tyres, MOT. It asks the right questions (make, model, engine, mileage, type of work) and offers slots that match your bay schedule and workload. The customer gets an SMS confirmation, you see the booking in your dashboard with full context.
Express quotes and estimates
You set your usual prices (petrol/diesel service, front/rear pads, timing belt per vehicle, 4-tyre fitting, labour rate). Maia gives the estimate on the call instantly. For more complex cases (bodywork, electronics, engine diagnostics), it books a detailed quote slot and gathers useful info (photos via SMS, plate number, history).
Emergencies and breakdowns transferred
Maia detects real emergencies: roadside breakdown, accident, leaking fluid, flashing engine light. These calls are transferred immediately to your on-call number or partner tow truck. For non-urgent matters (« there's a weird noise when I turn »), it suggests a diagnostic slot the same day or next, based on your schedule.
Dashboard summary of every call
After each call: type (booking, quote, info, emergency), customer (name, number, vehicle, plate), exact context, suggested slot, status. All in your dashboard, exportable, perfect for steering the workshop (booking rate, most-requested services, week patterns, call-to-booking conversion).
Your value is mechanics, not the switchboard
An independent garage's value lies in mechanical expertise, accurate diagnosis, clean parts work, and the customer who returns because you're honest. Not in your team's ability to run to the phone between two jobs. Yet it's precisely the phone ringing while you work that drives prospects to the competition.
- 24/7, evenings, weekends, holidays — your customers book their service Sunday night at 10pm. Maia always answers, even when the workshop is closed.
- No hardware to install — keep your existing number via carrier call forwarding, or take a new Maia-dedicated number. No change for your regulars.
- Full customisation of services and rates — the AI knows your exact services (MOT, alignment, electronics, hybrid/EV), your usual prices, your bay schedule, your seasonal constraints (winter tyres, summer AC).
- 10 to 30× cheaper than a receptionist — €79/month vs €2,000–3,000 gross for a part-time secretary. And Maia handles multiple simultaneous calls without queues.
From €79/month
No commitment, cancel anytime. Free trial, no card required. A garage missing 5 bookings a week at €150 average loses €3,000 a month. At this price, Maia pays for itself with the first saved booking of the month.
Smart transfer to the right team member
If your garage has multiple lines (workshop, bodywork quotes, MOT, accounts), Maia qualifies each call and routes it to the right person — particularly useful for freeing your mechanics on billable work.
Concrete examples
- 📞A customer calls to book a service and brake pads for next week → Maia checks your workshop calendar and confirms a slot.
- 📞A tow truck driver calls to bring in a broken-down vehicle → Maia transfers immediately to your on-call number or workshop manager.
- 📞A supplier calls to deliver tyres or discuss an invoice → Maia transfers to the owner or accountant, without disturbing the team on jobs.
Configurable for any industry: this is one of the cross-cutting capabilities of Maia.
Frequently asked questions from garage owners
Can Maia handle bookings with make, model and type of work?
Can the AI give price estimates on the phone?
How does Maia handle emergencies (breakdown, accident)?
Will my customers realise they're talking to an AI?
Does Maia integrate with my garage software (GestiCar, Wincar, etc.)?
What about customer data privacy?
MAIA pour garages automobiles dans votre ville
Découvrez comment MAIA aide les garages à ne plus manquer un seul appel, ville par ville.
Ready to try Maia on your garage?
Custom agent delivered within a week. No commitment, cancel anytime. No card required for the trial.