Free trial — no credit card, no commitment.
MAIA.AI
For town halls and local authorities

AI phone answering for your town hall — and for the businesses in your town

MAIA answers the calls your staff can't take: civil registry, planning permits, mayor appointments, routine enquiries. 24/7, in French. Complex cases are passed to your office as structured messages. And your town can recommend MAIA to the local tradespeople, shopkeepers and professionals so they never lose a customer to a missed call again.

GDPR · European hosting
AES-256 encryption
Live in 3 to 7 days

What town halls deal with every single day

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180 missed calls a month

Lunch breaks, early evenings, midweek afternoons, Saturdays… Residents call when your front desk is closed. And they don't always call back.

⏱

12+ staff hours on the phone / week

Your staff answer the same questions all day long: opening hours, routine procedures, civil registry. Time taken away from the real work.

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90% of local businesses face the same issue

Tradespeople, salons, restaurants, local professionals: they all lose customers when they can't pick up. The town hall can lead the way for them.

What MAIA does for your town hall

Answer 100% of calls

24/7, including lunch breaks, evenings and weekends. No resident ever lands on voicemail again.

Handle routine enquiries

Civil registry, planning, appointments with the mayor, opening-hours info, local events. MAIA answers directly whenever it's straightforward.

Pass on complex cases cleanly

Planning files, specific requests, political matters: MAIA takes the caller's details, rephrases the request, and forwards it to your office with a structured email summary.

Support the local economy

The town can recommend MAIA to its local tradespeople, shopkeepers and professionals. A customer lost by a local business is a customer lost to the whole town.

A twofold benefit for the town

Free up municipal staff + give local businesses a head start.

  • For the town hall: a 24/7 AI office that filters routine enquiries and forwards only what truly needs a human.
  • For your staff: more calm, fewer interruptions, more time for in-depth work and welcoming visitors in person.
  • For residents: instant answers, at any hour, with no waiting and no pressure to call back the next morning between 9 and noon.
  • For local businesses: a concrete tool recommended by their own town, so they stop losing customers when they're busy.

A budget that is predictable and public

From €79 excl. VAT/month, no commitment, free trial with no card required. Transparent billing, full compliance with public procurement rules, GDPR and European hosting.

Frequently asked questions from town halls

Does MAIA comply with public procurement rules?
Yes. The MAIA Solution contract is a standard SaaS contract, billed monthly with no commitment. Below the formal tender threshold, you can sign up by direct agreement. For larger councils, we provide all the necessary documents (quote, GDPR certificates, hosting).
What does the caller experience?
A natural French voice, in the first person, that introduces itself as the town hall's AI. No "press 1" — residents state their request freely, and MAIA understands and either answers or forwards. French legal requirements on AI identification are respected.
What is the budget commitment for the town?
From €79 excl. VAT/month for the basic plan. No hidden setup fees. No fixed-term commitment. You can stop whenever you like. A free trial with no card lets you test in real conditions before committing any budget.
How does the recommendation to local businesses work?
We provide partner towns with a communication kit (flyer, email template, social media post) to share with local tradespeople, shopkeepers and professionals. Every business that subscribes through your town appears in your dashboard. No commission — just a community service.
Does my data stay in Europe?
Yes. Conversations are AES-256 encrypted and stored on servers hosted within the European Union. MAIA Solution is GDPR compliant and signs a DPA (Data Processing Agreement) on request for councils.
Can I customise what MAIA says?
Yes. We configure MAIA to your town's specifics: opening hours, services offered, elected officials, recurring events, mayor appointment arrangements. The prompt can be adjusted in minutes by our team at your request.
How long does it take to go live?
Between 3 and 7 working days depending on the complexity of your setup. We handle the configuration, testing, and training your office team to read the forwarded messages.

Ready to try it in your town?

We configure MAIA to your town hall's specific opening hours and services in 3 to 7 days. You test it in real conditions, with no commitment.

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