Demo: MAIA takes a pizza order by phone
Real call demonstration: MAIA takes a complete pizzeria order, no script, in natural language.
Key points of this video
- Real pizzeria order, no script and no keypad menu
- Pizza selection: type, size in centimetres, quantity
- Multiple toppings handled per pizza
- Ingredient removal (« no olives », « no onions »)
- Automatic price calculation from the price grid
- Pickup-slot availability check
- Phone number read back digit by digit for confirmation
- Final summary and order validation
About this video
This demonstration shows MAIA in action on one of its most demanding use cases: taking an order in a pizzeria. The call is real, no scripted scenario — the AI assistant handles the entire conversation like a real receptionist.
On the menu: pizza selection (type, size in centimetres, quantities), multiple toppings per pizza, ingredient removal, automatic price calculation from the price grid, pickup-slot availability check, customer details, phone number read back digit by digit, and final order confirmation.
This video is representative of what MAIA can do for any pizzeria or takeaway restaurant looking to stop losing phone orders during the Friday–Saturday night rush.
Video transcript
— Hello, welcome to MAIA Pizza. How can I help you?
— Hi, I'd like to place an order, please.
— Absolutely. To start, which pizza would you like to order, and how many of each?
— I'd like to order two Tartufo and one Burrata, please.
— Two Tartufo and one Burrata, noted. Could you give me your name and phone number, please?
— Yes, it'll be under the name Lola, at zero one, zero two, zero three, zero four, zero five.
— Alright. Lola, at zero one, zero two, zero three, zero four, zero five. And what time would you like to pick up your order?
— Would it be possible to pick it up today at 8:15 p.m.?
— Yes, it's absolutely possible to pick up your order today at 8:15 p.m. So, to recap: you'd like two Tartufo and one Burrata, for pickup at 8:15 p.m., under the name Lola, and the phone number is zero one, zero two, zero three, zero four, zero five. Is that correct?
— That's exactly right.
— Your order is confirmed, Lola. It'll be ready at 8:15 p.m. See you soon!
— Thank you, goodbye.
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